Returns Guidelines

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please send us an email at and return the merchandise you are returning within 30 days of receipt for a quick exchange, refund, or credit. All returns and exchanges must be in original condition and include all components. Once your return is received and processed, you will be notified via email.


The following items are not returnable: personalized items, custom labelled bottles, custom wine racks or items that are damaged or abused.

Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

Pricing & Availability

Gik Live! cannot confirm the price of an item until after you order. In the event of a pricing error, Gik Live! may refuse or cancel any orders placed for that item. We will notify you of any cancellations. Prices and availability are subject to change without notice.

Shipping & Handling Fees

Shipping & Handling will only be refunded if the item was defective, damaged, the wrong item was sent or the personalized product was made incorrectly.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in “like new” condition).

Damaged, Defective or Incorrect Items

If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department for further instructions.

If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

Personal Items/Data

Please remove all personal items or data from any returned products. Gik Live! is not responsible for any personal items or data left in or on these items.

SPECIAL NOTE: If your Gik Live! Product was purchased at any other Retail store and not directly from Gik Live!, we CAN NOT accept your return. You MUST contact the retail store that you bought the item from.


Warranty Guidelines

Any warranties for products sold by Gik Live! are provided solely by the importer. Gik Live! makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Gik Live! has no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental or consequential damage, caused directly or indirectly by the use or performance of any product sold by Gik Live!. Rights may vary from state to state. Gik Live! is not responsible for wine damaged due to product malfunction. For more information contact your insurance company.

Items that have been discontinued that qualify for replacement under warranty terms will be replaced by a model of equal or lesser value that is as similar to the original defective unit as possible as deemed by Gik Live!. In the event a single unit needs replacement that was marketed and purchased along with a second unit as a double unit, and said model has been discontinued, the defective unit will be replaced by a model of equal or lesser value that is as similar to the original defective unit as possible as deemed by Gik Live!. This may result in the replacement unit not identically matching the original unit, in which case the customer will be offered a discount as determined acceptable by Gik Live! to purchase the new matching unit to complete the double unit.